At Emerson Jane, we are committed to delivering high-quality products and an exceptional customer experience.

Nothing in this policy limits your rights under the Australian Consumer Law. Where required, we will provide a repair, replacement or refund in accordance with your consumer guarantee rights.

This policy explains how we handle returns and refunds.

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Faulty Items

If you believe that a product you have purchased is faulty, not of acceptable quality, not fit for purpose, or does not match its description, please contact us as soon as possible so we can assess the issue.

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To assist us in resolving your request, we may ask you to provide:

• proof of purchase;

• details of the fault, including photos where applicable; and

• return of the product for inspection.

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If the item is faulty or does not meet the consumer guarantees under the Australian Consumer Law, we will work with you to provide an appropriate remedy. Depending on the nature of the issue, this may include:

• repair of the product;

• replacement of the product; or

• a refund.

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Where applicable, we may also reimburse reasonable return shipping costs for faulty items.

For assistance, please contact us at the enquiry form on our website.

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Change of Mind Returns

We understand that sometimes you may change your mind about a purchase. While change of mind returns are not required under the Australian Consumer Law, Emerson Jane may offer refunds or exchanges in accordance with this policy.

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You may return an item within 30 days of purchase provided that:

• you have valid proof of purchase;

• the item is unused and in its original condition;

• the item is returned with all original tags and packaging attached; and

• the item is not an excluded item listed below.

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Excluded items may include:

• personalised or custom-made products;

• gift cards;

• clearance or sale items; and

• any items otherwise identified as non-returnable at the time of purchase.

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If your return meets the above conditions, we may provide a refund or exchange.

Unless the item is faulty or otherwise required by law, customers are responsible for the cost of return shipping for change of mind returns.

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Approved refunds will generally be processed to the original payment method within a reasonable time after the returned item has been received and assessed.

For assistance, please contact us at the enquiry form on our website.